Diploma in Hospitality and Tourism Management
Diploma in Hospitality and Tourism Management
23 Students
$15
$30.00
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Course Access
6 Months
Course Level
Advanced
Students Enrolled
23 Students
Course Duration
4 hours
35 minutes
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This course includes:
6 Months Access
7-days money-back guarantee
Shareable certificate of completion
Access on mobile, tablet and TV
English Subtitles
100% online course
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Description
Diploma in Hospitality and Tourism Management course is the ultimate training course for anyone looking to gain the most in-demand skills to start a successful career in this industry. It covers the fundamentals of Hospitality and Tourism Management, recent industry innovations and the impact of COVID-19 on hospitality and tourism.
We’ve taken this comprehensive professional diploma and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamentals to the most advanced aspects of the course. You will learn about the nature of the hotel industry, the different types of hotels, tourism marketing, and much more.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Diploma in Hospitality and Tourism Management
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Diploma in Hospitality and Tourism Management, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Hotel
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
- Apartment Hotel
- Destination Club
- Motel
- Inn
- Resort
- Bed and Breakfast
- Gratuity
- Summary
- Assessment
- Introduction
- Flexible Employees
- Regular Part-Time Staff
- Casual Staff
- Agency Staff
- The Importance of Planning Ahead
- Future Peaks in Demand
- Holiday Arrangements
- Staff Turnover
- Planned Retirements and Departures on Maternity Leave
- The Job Description
- Describing the Ideal Recruit
- Attracting Candidates
- o Internal Promotions
- o Present Staff
- o Current Staff
- o Notices and Posters on Your Premises
- o Records of Previous Applicants
- o Newspaper
- o Local Radio
- o Job Centres
- o Posters and Notices
- o Direct Mail
- o Universities and Colleges
- o Schools Careers Teachers
- Advertising
- o Attract
- o Interest
- o Desire
- o Action
- Getting Information From the Candidates
- Short – Listing the Candidates
- Selection
- One-to-One Interview
- Two or More Interviewers
- More than One Interview
- Role Plays
- Personality/Aptitude Test
- References
- Selection Interviews
- Prior to the Interview
- During the Interview
- After the Interview
- New Employee Induction Programmes
- On the First Day of Work
- Summary
- Assessment
- Introduction
- The Benefits of Training
- Identifying Training Needs
- The Training Plan
- Carry Out the Training Programme
- Evaluating the Training Undertaken
- Developing a Training Programme
- Identification of Tasks and Job Management Skills
- Preparing Step-by-Step Procedures
- Management Concepts
- Steps in the Training Process
- Preparation: “Get Ready”
- Delivery: “Show Me”
- Methods of Presentation
- Skill Demonstration
- On-the-Job Training
- Role-Playing
- Commercial Videos
- Distance Learning
- Trial and Error: “Let Me Do It”
- Follow-up: “Check My Progress”
- Administering a Training Programme
- Cross-Training
- Developing a Trainer
- Summary
- Assessment
- The Arrival Chronology
- Greeting
- Transition
- Registration
- Check-in
- Determining Methods of Payment
- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout
- Front Office Operations
- Communications
- Staffing
- Value-Added Services
- Operations Administration
- Summary
- Assessment
- Housekeeping
- Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
- The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
- Management of Guest Amenities
- Room Status Codes
- Managerial Styles
- Engineering
- Security
- Importance of a Security Department
- Organisation of a Security Department
- In-House Security Departments Versus Contracted Security Services
- Room Key Security
- Fire Safety
- Fire Code General Requirements
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Developing the Emergency Communication Plan
- Responsibilities of the Front Office
- Employee Safety Programmes
- Summary
- Assessment
- Food and Beverage Management
- Kitchen
- Food Operations
- Bars
- Stewarding Department
- Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manage
- Room Service/In-Room Dining
- Sustainable Food and Beverage Operations
- Trends in Lodging Food and Beverage Operations
- Summary
- Assessment
- Introduction
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Quality Advisor’s Visit
- Statutory Obligations
- Quality Standard Awards in Hospitality Operations
- Investors in People
- Total Quality Unit Management
- Quality Management in Tourism
- Caring for Customers in Tourism
- Summary
- Assessment
- Strategy in Marketing
- Marketing Role of GTA
- Market Research
- Promotional Activities
- Advertisement
- Audio-Visual and Printed Material
- Brochures
- Posters
- Collateral Material
- Video Promotion
- Manual or Directory
- Direct Mail
- What is an Account
- Types of Accounts at the Front Desk
- Guest Accounts
- Non-Guest Accounts
- Voucher
- Types of Voucher
- Basic Principles of Accounting
- Points to Remember with Regards to a Folio
- Types of Folios Used in Hotels
- Ledgers Used at the Front Desk
- Accounts Which are Included in City Ledger
- Account Aging
- Recording Business Transactions
- The Profit and Loss Account and Balance Sheet
- Income and Expenses
- Capital and Revenue Expenditure
- Assets and Liabilities
- Capital
- Working Capital
- Profit and Loss Accounts
- Recording Revenue
- Recording Expenses
- Petty Cash
- Balance Sheet
- Budgeting
- Bank Charges
- Credit Cards
- Summary
- Assessment
- Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
- Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
- The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
- The Everlasting Review
- Wining the Reviews
- Summary
- Assessment
- Hospitality and Internet Advances
- ICT and Internet Capabilities and Impacts in Hospitality
- E-Solutions
- Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
- Social Media and Hospitality
- Conclusions
- Summary
- Assessment
- Defining Travel and Tourism
- Business Tourism Leisure Tourism
- Differentiating Between Business and Leisure Tourism
- Factors that Motivates to Travel
- Advantages and Disadvantages of Package Holidays
- Various Tourist Destinations
- Culture and Heritage
- Summary
- Assessment
- Impact of COVID in Tourism Industry
- UK Best Destinations
- Best Tourism Destinations Across the World
- Summary
- Assessment
Course Rating
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4.00
Course Rating