Service Helpdesk & Technical Support
Service Helpdesk $ Technical Support
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Description
Service Helpdesk & Technical Support teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Service Helpdesk & Technical Support is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Service Helpdesk & Technical Support
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Service Helpdesk & Technical Support, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- Module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem Solving over the Phone
- Module 09: Problem Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
Course Rating
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