Call Centre Training
Call Centre Training
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Description
This professional Call Centre Training Course will teach you how to win over clients, close deals faster, deliver engaging presentations and master advanced body language techniques to form strong working relationships.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Call Centre Training
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Call Centre Training, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 01: Introduction to Call Centre
- Module 02: Traits of a Call Centre Agent
- Module 03: Agent and Customer Relationship
- Module 04: Telephone Etiquettes
- Module 05: Communication Skills
- Module 06: Negotiation Techniques
- Module 07: Managing Difficult Clients
- Module 08: Call Centre Metrics and Benchmarks
- Module 09: Call Centre Technology and Trends
Course Rating
Read what past students have to say about their learning experience in this course. Honest reviews and feedback from real learners.