Customer Service
Customer Service
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Description
The Customer Service course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.
This practical training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers’ needs, and much more.
Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the course, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Customer Service
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Customer Service, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module One: Who We Are and What We Do
- Module Two: Establishing Your Attitude
- Module Three: Identifying and Addressing Customer Needs
- Module Four: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six: Giving Customer Service over the Phone
- Module Seven: Providing Electronic Customer Service
- Module Eight: Recovering Difficult Customers
- Module Nine: Understanding When to Escalate
Course Rating
Read what past students have to say about their learning experience in this course. Honest reviews and feedback from real learners.