Conflict Resolution in the Workplace
Conflict Resolution in the Workplace
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Description
The conflict resolution in the workplace course is designed to provide managers, supervisors and those with team management responsibilities with the practical skills and knowledge to manage conflict in the workplace and maintain a positive environment that champions diversity in opinions.
Through this practical training course, you will be introduced to a range of tried and tested conflict management techniques, taking you through the causes and symptoms of conflict in the workplace, including the five fundamental modes of conflict and how to use them.
You will also learn how to develop your assertiveness and take control in difficult situations that require strong leadership, equipping you with the tools and skills to take your career the next level.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Conflict Resolution in the Workplace
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Conflict Resolution in the Workplace, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 01: Understanding Conflict and How it Begins
- Module 02: Dealing with Emotions and Decisions During Conflict
- Module 03: Standing Back and Reaching Better Outcomes
- Module 04: Effective Conflict Resolution Methods
- Module 05: What to Look for in Mediation
- Module 06: Aftermath of a Conflict
Course Rating
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