Call Center Training and Operations
Call Center Training and Operations
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Description
Call Center Training and Operations Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Call Center Training and Operations Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Call Center Training and Operations
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Call Center Training and Operations, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 01 : Introduction to Call Centre
- Module 02 : Traits of a Call Centre Agent
- Module 03 : Agent and Customer Relationship
- Module 04 : Telephone Etiquettes
- Module 05 : Communication Skills
- Module 06 : Scripts and Negotiation Techniques
- Module 07 : Managing Difficult Customers
- Module 08 : Call Centre Metrics and Benchmarking
- Module 09 : Call Centre Technology and Trends
Course Rating
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