Handling and Managing Difficult Conversations
Handling and Managing Difficult Conversations
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Description
This Handling and Managing Difficult Conversations Training Course is a personal development program, designed to introduce the strategies and techniques required to manage a discussion where all parties are not in agreement or have conflicting views and needs.
This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur.
Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Handling and Managing Difficult Conversations
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Handling and Managing Difficult Conversations, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module One: Introduction
- Module Two: Difficult Conversations
- Module Three: Conclusions
Course Rating
Read what past students have to say about their learning experience in this course. Honest reviews and feedback from real learners.