Customer Service Training Course
Customer Service Training Course
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Description
This customer service skills training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas of customer service such as customer needs, key communication strategies and handling complaints.
Customer service is number one priority in any retail or sales environment. Through this course, you will learn the art of excellent customer service, gaining the skills to deliver excellent customer service and build brand loyalty in any customer-facing role.
Through case studies and practical exercises, you will learn advanced body language and customer communication techniques, guiding you through the different types of customers and various situations that are commonly faced in any customer service role.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Customer Service Training Course
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Customer Service Training Course, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 01: Who We Are and What We Do
- Module 02: Establishing Your Attitude
- Module 03: Identifying and Addressing Customer Needs
- Module 04: Generating Return Business
- Module 05: In-Person Customer Service
- Module 06: Giving Customer Service over the Phone
- Module 07: Providing Electronic Customer Service
- Module 08: Recovering Difficult Customers
- Module 09: Understanding When to Escalate
Course Rating
Read what past students have to say about their learning experience in this course. Honest reviews and feedback from real learners.