Housekeeping in Hotel Management
Housekeeping in Hotel Management
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Description
Housekeeping in Hotel Management Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Housekeeping in Hotel Management Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Housekeeping in Hotel Management
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Housekeeping in Hotel Management, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Importance of Hospitality
- Managing the Delivery of Hospitality
- Management’s Role
- The Service Strategy stalement
- Financial Commitment
- Total Quality Management Applications
- Developing a Service Management Program
- Guest Cycle
- Moments of Truth in Hotel Service Management
- Employee Buy-in Concept
- Screening Employees Who Deliver Hospitality
- Empowerment
- Training for Hospitality Management
- Evaluating the Service Management Program
- Interfacing with Other Departments in Delivering Hospitality
- Customer Relationship Management
- Summary
- Assessment
- Hotel
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
- Apartment Hotel
- Destination Club
- Motel
- Inn
- Resort
- Bed and Breakfast
- Gratuity
- Summary
- Assessment
- Housekeeping
- Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
- The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
- Management of Guest Amenities
- Room Status Codes
- Managerial Styles
- Engineering
- Security
- Importance of a Security Department
- Organisation of a Security Department
- In-House Security Departments Versus Contracted Security Services
- Room Key Security
- Fire Safety
- Fire Code General Requirements
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Developing the Emergency Communication Plan
- Responsibilities of the Front Office
- Employee Safety Programmes
- Summary
- Assessment
- Introduction
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Quality Advisor’s Visit
- Statutory Obligations
- Quality Standard Awards in Hospitality Operations
- Investors in People
- Total Quality Unit Management
- Quality Management in Tourism
- Caring for Customers in Tourism
- Summary
- Assessment
- Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
- Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
- The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
- The Everlasting Review
- Wining the Reviews
- Summary
- Assessment
- Hospitality and Internet Advances
- ICT and Internet Capabilities and Impacts in Hospitality
- E-Solutions
- Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
- Social Media and Hospitality
- Conclusions
- Summary
- Assessment
Course Rating
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