Retail Customer Service Assistant
Retail Customer Service Assistant
Note: All courses have a 7-day money-back guarantee.
This course includes:
Share this Course:
Description
Customer service courses are essential for individuals looking to develop the necessary skills to succeed in the retail industry. This online retail customer service assistant course offers comprehensive training in all aspects of customer service, with a focus on providing exceptional service to customers in a retail environment.
By taking this customer service course, students will gain a deep understanding of consumer behaviour, effective communication techniques and strategies for addressing customer needs. They will also learn how to generate return business, handle difficult customers, and provide customer service through various channels, including in-person, over the phone, and electronically.
This course’s curriculum has been designed to equip students with the skills and knowledge required to provide outstanding customer service in a retail setting, which can help them achieve their career goals.
Sneak Peek
Who Should Take the Course
Anyone with a knack for learning new skills can take this Retail Customer Service Assistant
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate.
Accreditation
All of our courses, including this Retail Customer Service Assistant, are fully accredited.
Course Curriculum
This section provides an in-depth breakdown of the course structure, topics covered, and what students can expect from each module.
- Module 1: Who We Are and What We Do
- Module 2: The Sales Process and Dealing with Customers at the Checkout
- Module 3: Importance of Consumer Behaviour
- Module 4: Taking Trends and Targeting Customers Effectively
- Module 5: The Importance of Communicating with Customers
- Module 6: Identifying and Addressing Customer Needs
- Module 7: Generating Return Business
- Module 8: In-Person Customer Service
- Module 9: Giving Customer Service over the Phone
- Module 10: Providing Electronic Customer Service
- Module 11: Recovering Difficult Customers
- Module 12: Understanding When to Escalate
Course Rating
Read what past students have to say about their learning experience in this course. Honest reviews and feedback from real learners.